Through its servicers (Rushmore Loan Management Services, LLC, Shellpoint Mortgage Servicing or Ocwen Loan Servicing, LLC), Goldman Sachs is in the process of contacting homeowners who may be eligible for mortgage payment reductions or other relief. Homeowners may also contact either Rushmore Loan Management Services, LLC at (877) 360-2479, Shellpoint Mortgage Servicing at (866) 317-2343 or Ocwen Loan Servicing, LLC at (800) 746-2936 to address eligibility questions.
Goldman Sachs, in conjunction with its servicers, has prepared a short, plain-language document (in multiple languages) to explain to homeowners the forms of relief available under the Global Settlement Agreement, available by clicking on the following links:
A copy of the Global Settlement Agreement is available here.
For additional information, you may refer to the Frequently Asked Questions (FAQs) posted on this website by clicking here. The FAQs include more detailed information for homeowners.
Attorneys General have previously received reports of scammers attempting to take advantage of homeowners under similar settlements. Scammers claiming to be representatives of parties offering relief under such settlements contacted homeowners in an attempt to get those homeowners to disclose personal information, such as bank account numbers and Social Security numbers. Homeowners should be mindful of these potential scams before disclosing any personal information to someone claiming to be a Goldman Sachs representative. To report a suspected scam or other suspected fraudulent activity, please click here.
Toll Free: 800-961-6417
Monitor of the Goldman Sachs Mortgage Settlement
PO Box 10310
Dublin, Oh 43017-5910
Toll Free: 877-360-2479
Toll Free: 866-317-2343
Toll Free: 800-746-2936
This is the site of the independent Monitor appointed under the Global Settlement Agreement between the United States Department of Justice, the States of Illinois, California and New York, and Goldman Sachs, resolving, among other issues, claims related to Goldman Sachs's practices concerning residential mortgage-backed securities. The Global Settlement Agreement provides that the Monitor shall be fully independent although paid by Goldman Sachs. In this capacity, the Monitor is not representing any of the settling parties and cannot represent or provide legal or tax advice to individual homeowners. Neither Goldman Sachs nor any of the settling parties is able to direct or control the Monitor's work or his exercise of discretion. Homeowners considering seeking mortgage modifications or other relief from Goldman Sachs under the Global Settlement Agreement may wish to obtain legal or tax advice from a lawyer or tax advisor of their own selection. Individual homeowners who desire such assistance but who do not know where to obtain it or cannot afford it may visit sites found on Additional Resources.