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Homeowners

    Home Homeowners

    The Global Settlement Agreement requires Goldman Sachs to provide $1.8 billion in consumer relief, including loan forgiveness to underwater homeowners and distressed borrowers.

    Am I Eligible for Consumer Relief Under the Global Settlement Agreement?

    Through its servicers (Rushmore Loan Management Services, LLC, Shellpoint Mortgage Servicing, Selene Finance, Specialized Loan Servicing, LLC, or Select Portfolio Servicing, Inc.), Goldman Sachs is in the process of contacting homeowners who may be eligible for mortgage payment reductions or other relief.  Homeowners may also contact either Rushmore Loan Management Services, LLC at (888) 504-7300, Shellpoint Mortgage Servicing at (866) 825-2174, Selene Finance at (877) 768-3759, Specialized Loan Servicing, LLC at (800) 306-6059, or Select Portfolio Servicing, Inc. at (888) 818-6032 to address eligibility questions.

    What Forms of Relief May be Available to Homeowners Under the Global Settlement Agreement?

    • Repayment Plans
    • Loan Modifications
    • Settlements
    • Short Sales
    • Deed-in-Lieu of Foreclosure

    Understanding the Global Settlement Agreement

    Goldman Sachs, in conjunction with its servicers, has prepared a short, plain-language document (in multiple languages) to explain to homeowners the forms of relief available under the Global Settlement Agreement, available by clicking on the following links:

    For Loans Serviced by Rushmore Loan Management Services, LLC
    English / Spanish (Español) / Vietnamese (Tiếng Việt) / Korean (한국어) / Chinese (中文) / Tagalog (Tagalog)

    For Loans Serviced by Shellpoint Mortgage Servicing
    English / Spanish (Español) / Vietnamese (Tiếng Việt) / Korean (한국어) / Chinese (中文) / Tagalog (Tagalog)

    For Loans Serviced by Selene Finance
    English / Spanish (Español) / Vietnamese (Tiếng Việt) / Korean (한국어) / Chinese (中文) / Tagalog (Tagalog)

    For Loans Serviced by Specialized Loan Servicing, LLC
    English / Spanish (Español) / Vietnamese (Tiếng Việt) / Korean (한국어) / Chinese (中文) / Tagalog (Tagalog)

    For Loans Serviced by Select Portfolio Servicing, Inc.
    English / Spanish (Español) / Vietnamese (Tiếng Việt) / Korean (한국어) / Chinese (中文) / Tagalog (Tagalog)

    Where Can I Get a Copy of the Global Settlement Agreement?

    A copy of the Global Settlement Agreement is available here.

    Additional Information for Homeowners

    For additional information, you may refer to the Frequently Asked Questions (FAQs) posted on this website by clicking here.  The FAQs include more detailed information for homeowners.

    Beware of Potential Fraud 

    Attorneys General have previously received reports of scammers attempting to take advantage of homeowners under similar settlements. Scammers claiming to be representatives of parties offering relief under such settlements contacted homeowners in an attempt to get those homeowners to disclose personal information, such as bank account numbers and Social Security numbers. Homeowners should be mindful of these potential scams before disclosing any personal information to someone claiming to be a Goldman Sachs representative.  To report a suspected scam or other suspected fraudulent activity, please click here.

    To Contact the Monitor

    Toll Free: 800-961-6417

    goldmansachsmonitor@​​​mortgagesettlementmonitor.com

    Monitor of the Goldman Sachs Mortgage Settlement
    PO Box 10310
    Dublin, Oh 43017-5910

    To Contact Rushmore
    Loan Management Services, LLC

    Toll Free: 888-504-7300
     

    To Contact Shellpoint
    Mortgage Servicing

    Toll Free: 866-825-2174
     

    To Contact Selene Finance

    Toll Free: 877-768-3759
     

    To Contact Specialized
    Loan Servicing, LLC

    Toll Free: 800-306-6059
     

    Select Portfolio Servicing, Inc.

    Toll Free: 888-818-6032

    Settlement Agreement Documents

    Global Settlement Agreement

    This is the site of the independent Monitor appointed under the Global Settlement Agreement between the United States Department of Justice, the States of Illinois, California and New York, and Goldman Sachs, resolving, among other issues, claims related to Goldman Sachs's practices concerning residential mortgage-backed securities. The Global Settlement Agreement provides that the Monitor shall be fully independent although paid by Goldman Sachs. In this capacity, the Monitor is not representing any of the settling parties and cannot represent or provide legal or tax advice to individual homeowners. Neither Goldman Sachs nor any of the settling parties is able to direct or control the Monitor's work or his exercise of discretion. Homeowners considering seeking mortgage modifications or other relief from Goldman Sachs under the Global Settlement Agreement may wish to obtain legal or tax advice from a lawyer or tax advisor of their own selection. Individual homeowners who desire such assistance but who do not know where to obtain it or cannot afford it may visit sites found on Additional Resources.


    © 2020. All Rights Reserved.
    This website and its contents are owned and maintained by the Monitor and are not owned by, or affiliated with, Goldman Sachs.
    Any inquiries about this website should be directed to goldmansachsmonitor@mortgagesettlementmonitor.com
    Goldman Sachs is an investor in residential real estate loans. These loans could be owned in the name of Goldman Sachs, or a Goldman Sachs affiliate MTGLQ Investors, L.P. Borrowers will see this name on statements they receive from the loan’s servicer. Goldman Sachs does not service residential real estate loans, but engages independent third parties to service loans that it owns. Goldman Sachs employs Rushmore Loan Management Services, LLC, Shellpoint Mortgage Servicing, Selene Finance, Specialized Loan Servicing, LLC and Select Portfolio Servicing, Inc. Contact information for these servicers is listed above.
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