Homeowners

Am I Eligible for Consumer Relief Under the Global Settlement Agreement?

Through its servicers (Rushmore Loan Management Services, LLC, Shellpoint Mortgage Servicing, Selene Finance or Specialized Loan Servicing, LLC), Goldman Sachs is in the process of contacting homeowners who may be eligible for mortgage payment reductions or other relief.  Homeowners may also contact either Rushmore Loan Management Services, LLC at (888) 504-7300, Shellpoint Mortgage Servicing at (866) 825-2174, Selene Finance at (877) 768-3759, or Specialized Loan Servicing, LLC at (800) 306-6059 to address eligibility questions.

What Forms of Relief May be Available to Homeowners Under the Global Settlement Agreement?

• Repayment Plans
• Loan Modifications
• Settlements
• Short Sales
• Deed-in-Lieu of Foreclosure

Understanding the Global Settlement Agreement

Goldman Sachs, in conjunction with its servicers, has prepared a short, plain-language document (in multiple languages) to explain to homeowners the forms of relief available under the Global Settlement Agreement, available by clicking on the following links:

For Loans Serviced by Rushmore Loan Management Services, LLC
English / Spanish (Español) / Vietnamese (Tiếng Việt) / Korean (한국어) / Chinese (中文) / Tagalog (Tagalog)

For Loans Serviced by Shellpoint Mortgage Servicing
English / Spanish (Español) / Vietnamese (Tiếng Việt) / Korean (한국어) / Chinese (中文) / Tagalog (Tagalog)

For Loans Serviced by Selene Finance
English / Spanish (Español) / Vietnamese (Tiếng Việt) / Korean (한국어) / Chinese (中文) / Tagalog (Tagalog)

For Loans Serviced by Specialized Loan Servicing, LLC
English / Spanish (Español) / Vietnamese (Tiếng Việt) / Korean (한국어) / Chinese (中文) / Tagalog (Tagalog)

Where Can I Get a Copy of the Global Settlement Agreement?

A copy of the Global Settlement Agreement is available here.

Additional Information for Homeowners

For additional information, you may refer to the Frequently Asked Questions (FAQs) posted on this website by clicking here.  The FAQs include more detailed information for homeowners.

Beware of Potential Fraud 

Attorneys General have previously received reports of scammers attempting to take advantage of homeowners under similar settlements. Scammers claiming to be representatives of parties offering relief under such settlements contacted homeowners in an attempt to get those homeowners to disclose personal information, such as bank account numbers and Social Security numbers. Homeowners should be mindful of these potential scams before disclosing any personal information to someone claiming to be a Goldman Sachs representative.  To report a suspected scam or other suspected fraudulent activity, please click here.